Terms and Conditions

Our Commitment
At Flame Dream, our utmost priority is to serve all our customers to their complete satisfaction. This includes providing fair business conditions.

We only deliver brand new products of original quality.

The contract is formed when we accept the customer’s order by sending them an order confirmation. This confirmation contains the essential details of the order.

If you have any questions regarding our terms and conditions, you can contact us at contact@flamedreammusic.com.

Warranty/Liability
For the delivered goods, liability is limited to replacement delivery. Claims for contract cancellation or reduction of compensation are excluded, provided that a replacement delivery is possible within a reasonable timeframe.

Objections regarding defects in the goods can be made within 8 days. If the examination of the defective goods reveals that the defects are attributable to the buyer’s negligent behavior (e.g. damage due to improper handling), the buyer is responsible for the costs of the replacement delivery.

We disclaim any liability for potential hardware damages caused by copy protection.

Our liability, as well as that of our legal representatives and agents, is limited to intent and gross negligence. This does not apply to the violation of essential contractual obligations and the absence of guaranteed properties.

Jurisdiction
Our business activities are solely based on Swiss law. The place of jurisdiction is Lucerne.

Data Protection
Flame Dream Music only collects the necessary data and uses it for order processing purposes, as well as to make shopping as easy as possible for returning customers. Personal data is treated confidentially and is not shared with third parties for advertising purposes.

We store open and completed orders. These data can be viewed at any time in the password-protected login area (flamedreammusic.com). In order to offer the best payment options, we must protect both the customers and ourselves from abuse.

Delivery Terms
Delivery times for CD digipacks after ordering or receiving payment:
We pack and send your CD as quickly as possible.
Switzerland: 5 to 10 working days (preferably via TWINT if possible – thank you)
Europe: 15 to 20 working days (depending on postal/import/customs)
Overseas: 25 to 30 working days (depending on postal/import/customs)
Please note that we have no influence over import regulations in Europe or overseas, as well as any potential delays due to postal, import or customs issues. Thank you for your understanding.

Prices
Handling, packaging and shipping:
Switzerland CHF 2
Europe CHF 7
Rest of the world CHF 12

Payment Terms
Orders are shipped after payment has been received via bank transfer, TWINT, or Paypal.

Returns/Exchanges
Returns for reasons not mentioned can only be accepted by prior arrangement (contact@flamedreammusic.com). The buyer is responsible for the cost of return shipping, unless it is a wrong delivery or manufacturing defect.